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1.Q:Can I visit your factory?
A:Yes. Many domestic and overseas customers visited our factory every year.
2.Q: How can we visit your factory?
A: If you come from abroad, air to Shanghai airport, then take bullet train, about 1 hour from Shanghai to Nanjing South Station; if you come from our domestic city, air or train directly to Nanjing, we will pick you up both in the airport and railway station.
3. Q: How do you protect the quality?
A: Our factory is a enterprise with more than 20 years experience, strict operation policy is performed, advanced processing machines guarantee the precision of all components, workers with operation license, parts get multiprocessing, transmission & electrical parts are of international famous brand. Series of test and inspection are done in the whole producing stage.
(1)We check the material strictly before production.
(2)We trace the different phase of production from beginning.
(3)Every analyzer quality checked before packing.
(4)We will try our best to help clients when problem occurred.
4.Q: What about the warranty of your equipment? Do you supply spare parts?
A: Our warranty is one year(12 months), and we can supply spare parts also.
5.Q:Do you provide after-sales service?
A:Yes. We have a professional after-sale service team to promptly and thoroughly solve your problems.
6. Q:Will you dispatch technicians for installation and commissioning?Do you provide equipment operation training?
A: Yes, we can, we do lots of service.We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passport.
After our equipment arrive,the price for our technical trainer to provide you operating and maintenance training:Air ticket,food,lodging and local transportation will be provided by customer.The first week is free of charge.More than seven days,on the eighth day started to charge 80 dollars a day(Including traveling time).Pocket money for operating maintenance training Engineer of USD80/day will be given from customer's account.
7. Q: What is your advantages compared with your competitors?
A: Quality and experience. We are the top centrifuge supplier in China, our designs and structures are similar to world leader Alfa Laval, Westfalia, Flottweg, etc.
8. Q: Is your price competitive?
A: Our price is not the lowest in China as for high quality, but we promise, for the same quality and collocation, our price is the most favourite, for the same price, our quality is definately superior to other brand.
9. Q: Do you have OEM serive? Do you supply the parts?
A: Yes, we do, as long as you provide us your drawing and detailed requirements.
10. Q: Do you supply second hand centrifuge?
A: No, we only provide brand new machine.
11. Q: Do you have agent or service center in my country?
A: We have some partnership in several countries as Indonesia, Brazil, USA, etc. Your are warmly welcomed to work as our agent. At this moment, we have no service center abroad, but we can provide overseas spot and online technical service in time.
12. Q:How can we easily find out the most fit centrifuges?
A: We have experienced engineer team to help you make the model selection, as long as you provide us the detailed processing material characteristics.
13. Q:What payment mode you accept?
A: TT, Western Union and L/C at sight or other payment condition.